At ecasiocentre.pk, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our warranty policy outlines the terms and conditions applicable to the warranty coverage provided for the products available on our website.
Warranty Coverage
We offer a 12-month warranty. This warranty covers manufacturing defects and faults in materials or workmanship under normal use. The warranty period starts from the date of purchase.
What is Covered
- Manufacturing defects
- Faults in materials or workmanship
- Battery issues
- Mechanical issues
What is Not Covered
This warranty does not cover:
- Damage caused by accidents, misuse, or abuse
- Normal wear and tear
- Unauthorized modifications or repairs
- Failure to follow product instructions and guidelines
International Warranty Coverage
We extend our warranty coverage to international purchases. If you purchase a Casio watch from any other center around the world, we honor the warranty for that watch. The warranty, however, covers battery and mechanical issues only, as specified on our warranty slip. Additionally, for any warranty claim to be valid, it is essential that the warranty stamp is present on the warranty slip with the date of purchase.
How to Obtain Warranty Service
To initiate a warranty claim, please follow these steps:
- Contact our customer support team at info@ecasiocentre.com or +92 42-36361783 to report the issue.
- Ship the item to the address provided by our customer support team, ensuring that the warranty slip with the warranty stamp is included.
- Once the item is received, our technical team will assess the product for eligibility under the warranty.
- If the product is deemed eligible, we will repair or replace the item at our discretion. Please note that the warranty stamp with the date of purchase on the warranty slip is a crucial requirement for the validity of the warranty claim.
Exclusions and Limitations
The warranty is non-transferable and applies only to the original purchaser. To initiate a warranty claim, please follow these steps:
Contact our customer support team at info@ecasiocentre.com or +92 42-36361783 to report the issue.
Ship the item to the address provided by our customer support team, ensuring that the warranty slip with the warranty stamp is included.
Once the item is received, our technical team will assess the product for eligibility under the warranty. If the product is deemed eligible, we will repair or replace the item at our discretion. Please note that the warranty stamp on the warranty slip is a crucial requirement for the validity of the warranty claim.
This warranty is limited to the repair or replacement of the defective product and does not cover consequential or incidental damages.
Warranty Disclaimer
Except as expressly stated in this warranty policy, ecasiocentre.pk makes no other warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a
particular purpose.
Additional Information
Retain your proof of purchase for warranty claims. If a replacement is provided, the warranty period does not restart; it continues from the original purchase date.
This warranty policy is subject to change without notice. Please check our website for the most up-to-date policy.
Thank you for choosing ecasiocentre.pk!