At ecasiocentre.pk, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original
packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different one, please contact us within 7 working days of receiving your order. You will be responsible for the shipping costs associated with the return and the new item.
Shipping
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return policy, please contact us at info@ecasiocentre.com or +92 42-36361783.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or provide a refund.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@ecasiocentre.com or +92 42-36361783
- Ship the item to the address provided by our customer support team. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Additional Information
We reserve the right to refuse returns that do not meet our return policy criteria. Refunds are issued for the product price only shipping charges are non-refundable. This return policy is subject to change without notice. Please check our website for the most up-to-date policy.
Thank you for shopping at ecasiocentre.pk!